Library Card & Account FAQs

  • Library Card

    In-person: Visit one of our four Chandler Library locations and show a photo ID with proof of current address. If your photo ID does not show your current address, please bring a second piece of identification, in print or online, showing your name and current address, such as a check, current bill or statement, voters registration card, postmarked mail, hunting, or fishing license, or any other official document. 

    Online: If you're a Maricopa County resident, you can fill out the form for an ecard. The ecard service will search public records to verify your name and current address.* Ecard users can access online resources, opens a new window including ebooks, opens a new window. If you want to upgrade to a physical card and check out physical books, you may visit one of our four Chandler Library locations and show a photo ID.
    * If the ecard service is unable to verify your name and current address, just visit us in person with a photo ID with proof of current address, and we can get you a card.

    Under 18: If you're age 13 to 17 and you can show a photo ID and proof of current address, you can get a library card. If you don't have an ID and/or proof of address, a parent can show proof of current address for you.
    Under 13: If you're under 13, come in with a parent who can show a photo ID with proof of current address.

    Outside of Maricopa County: If your current address is outside Maricopa County, you can get a library card for a $40.00 annual fee, by showing a photo ID and proof of current address. If you work or go to school in the city of Chandler, the fee will be waived. Please also show proof of Chandler employment or school enrollment such as a school or business ID, school schedule, or pay stub.

    Residents of the Gila River Indian Community in Pinal County that provide photo identification and proof of residency are eligible for a free library card.

    Need help? Call 480-782-2800, email us or visit your favorite library location.

    Chandler Public Library cards expire on regular schedules.

    If you're an adult in Chandler: Your card will expire every five years.
    If you're under 18 in Chandler: Your card will expire on your 13th birthday (kids) or your 18th birthday (teens).
    If you live outside of Chandler: Your card will expire once a year.

    To renew a library card: Fill out the renewal form, or visit any Chandler Library location, opens a new window in person with your photo ID and proof of current address, or contact us, opens a new window.

    Report your card missing as soon as possible. There is a $2.00 charge for library cards that are lost or need to be replaced. There is no charge to replace a stolen card. Picture identification must be presented to replace a library card. 

    Left your card at home? We can look it up, and then you can use the Chandler Library app (Android, opens a new window or iOS, opens a new window) or the Cloud Library app (Android, opens a new window or iOS, opens a new window) to save the number and easily retrieve it!

    View your account

    You can view your library account by logging in to your account, opens a new window online or using the Chandler Library app. (Download the Chandler Library app for Android, opens a new window or iOS, opens a new window.)

    If this is your first time logging in to your account on Bibliocommons, you'll need to create a username. Use your library card number and PIN, then choose your own alpha or alphanumeric username. Going forward, you can use either your username or library card number, with your PIN, to log in.

    View and manage your cloudLibrary ebooks

    Log in to the cloudLibrary website or the cloudLibrary app.

    Change your contact information

    To change your email address, log in and go to My Settings.

    To change your physical address, please visit the library with a photo ID or contact us, opens a new window. We are not currently able to offer online address changes.

    Change your PIN

    If you remember your PIN, log in and go to My Settings.

    If you do not remember your PIN, please visit the library with a photo ID or contact us, opens a new window.

    Manage Your Account

    Manage your privacy settings. You decide how much or how little you want to share. To set your privacy settings, log in and go to My Settings. Under Privacy, click My Shelves or My Feeds. Your Borrowing and On Hold information is always private. 

    Place a hold with just one click. Skip the step of selecting a library branch every time you place a hold. Set up a preferred location and place holds with just one click. To set up, log in and click My Settings --> Hold and Pickup Location,

    Connect with CPL and a community of readers. See what Chandler Public Library and other readers are reading and recommending. Follow CPL staff, friends and family, bookstagrammers and other readers to see what they’re enjoying. You can also rate items, post comments and create sharable lists. Lists can be sent via social media, email or through messaging services.

  • Checkouts & Renewals

    All items have a checkout period of three weeks except:

    • DVDs – one week
    • Ebooks - two weeks
    • Interlibrary Loan (ILL) materials – checkout determined by ILL Coordinator
    • Equipment for in-house use – two hours

    Checkout limits on material:

    • Total items (except ebooks) – 100 items checked out at any given time, including any DVDs
    • Ebooks – 10 checked out at any given time

    Eligible items will be automatically renewed up to four times. Books, audiobooks and magazines will be renewed for three weeks. DVDs will be renewed for one week.

    You will receive a renewal message by email and/or text three days before your due date. Please read this message carefully, as it will give you your new due date(s) or indicate if anything could not be renewed.

    What can't be renewed?

    • Items that have a waiting list/another hold
    • Items that have already been renewed the maximum four times
    • Items checked out to a library user's account that will expire prior to the new due date

    If you cannot renew an item, please be mindful of other patrons who may be waiting for the item, and return it as soon as possible. You may then place a hold to get on the waiting list for the item. See the Fees FAQ.

    Items go into lost status automatically when they are 15 days overdue, after the last available renewal (four renewals or less if there is a waiting list). Lost items are charged the item cost plus a $5 processing fee.

  • Library Fees

    Chandler Public Library does not charge fines for overdue material. As a courtesy to other users, we do ask that you return material promptly.

    Lost or damaged items will be assessed replacement fees. Items go into lost status automatically when they are 15 days overdue, after the last available renewal (four renewals or less if there is a waiting list).

    You may continue to check out items if you have less than $10.00 in fees on your account. Accounts that have accrued or been billed fees totaling $10.00 or more will have their status listed as blocked and will not be able to borrow any items until they clear the account or bring the total fees below $10.00.

    Accounts with materials overdue for 15 days or longer, and with a total replacement cost for the overdue materials greater than $25.00, may be submitted to a materials recovery service. A charge of $15.00 will be added to each account submitted to the recovery service.

    Fees can be paid at the library with cash, check or credit card. You may also pay online, opens a new window with a credit card.

    Library Fee Schedule

    Lost and Damaged Item Fees

    • Barcode/Spine label/RFID tag removed: $1 per item
    • Missing plastic book jacket: $5.00 per book jacket
    • Missing or damaged CD/DVD case: $5.00 per case
    • Audiobook case: $10 per case
    • Audio/Video disc sleeve: $1 per sleeve
    • Lost or damaged items (not mendable): Item cost plus $5.00 processing fee

    Sorry, we are unable to accept a copy of an item that you purchase to replace one you lost.

    Lost items that are paid for, then found and returned within 30 days of payment, can be refunded less the $5.00 processing fee.

    Service Fees

    • Returned check fee: $25.00
    • Collection agency (materials recovery service): $15.00 per account
    • Library card replacement fee: $2.00 per card
    • Library card, non-Maricopa County residents: $40.00 per year per card
    • Interlibrary loan: $6.00 per item borrowed
    • Copies: $.10 per page
    • Printing, black-and-white: $.10 per page
    • Printing, color: $.25 per page
    • 3D printer filament: $.10 per gramÂ