Catalog FAQs

  • General Questions

    Visit cloudLibrary, opens a new window to check out ebooks and audio ebooks with your library card number and PIN. Read online or download the free cloudLibrary app, opens a new window for iOS, Android or Kindle Fire.

    • Number of checkouts at a time: 10
    • Checkout period: two weeks
    • Late fines: None! eBooks return automatically.
    • Number of holds at a time: 10
    • Time to pick up a hold when notified: three days

    More Ebook Options

    Reading Arizona Ebooks, opens a new window: Arizona-themed fiction, nonfiction, teen, and children's titles. Learn how, opens a new window to create a free account and download using Axis 360. A partnership between the Arizona State Library and Baker & Taylor. 

    Open Library, opens a new window: Over 20 million books, primarily older and out-of-copyright titles, available with a free account from the Internet Archive.

    You can find DVDs and audiobooks on CD in the library catalog. Search by title, author, subject or keyword, and try using the Format filters in the left sidebar.

    Our online resources offer even more media, all free with your library card!

    Kanopy, opens a new window: Streaming video with a focus on documentaries, classic films and learning content such as career development, lifestyle video, The Great Courses collection and K-12 curriculum video. Create a free account to get up to 10 film credits per month and watch on any device, including Roku, opens a new window, iOS, opens a new window and Android, opens a new window apps.

    LinkedIn Learning, opens a new window: Learn what you want whenever you want with LinkedIn Learning's online video tutorials and training courses. Courses cover a broad range of topics, including Microsoft Office products and job-searching tips. To use the app for Android, opens a new window or iOS, opens a new window, choose "Sign in with your library card" and enter the Library ID cpl.

    Freegal, opens a new window: Free music downloads from the Sony Music catalog with your library card. Limit five songs per week.

  • Search the Catalog

    You can find items at all four Chandler libraries by using our catalog. Find the search bar at the top of any page at chandlerlibrary.org. You can search by author, title, subject or any keyword. Then you can narrow your search results by what's available now at your preferred location, by format and other filters in the left sidebar. 

    Is the item you want checked out or not at your preferred location? See our Holds FAQs.

    The For Later option allows you to add the title to a list that you can come back and view later. (It does not place the item on hold for you; see the Holds FAQs to learn how to place holds.) You can log in** to your library account to create, view, and share lists, as you would with Goodreads or other social reading platforms.

    ** If this is your first time logging in to your account on Bibliocommons, you'll need to create a username. Use your library card number and PIN, then choose your own alpha or alphanumeric username. Going forward, you can use either your username or library card number, with your PIN, to log in.

    We have select magazines and newspapers at our four library locations. Search or browse by title in the catalog, opens a new window, or visit our Magazines & Newspapers, opens a new window page to find a full list.

    For even more magazines and newspapers, scholarly journals or to search for articles by subject, try one of our online resources. You can access these subscription-based products for free using your library card number and PIN. Check out our Magazines & Newspapers, opens a new window page to learn more.

    Chandler Public Library accepts requests from library cardholders who want us to purchase items we don't own. Please log in to your library account and visit the Suggested Purchases page.

  • Suggested Purchases

    Chandler Public Library accepts requests from library cardholders who want us to purchase items we don't own. Please log in to your library account and visit the Suggested Purchases page.

    We will respond in your library account under Suggested Purchases.

    If you requested a hold and we're able to purchase the item, a hold will be placed for you and you'll be notified when it's available for pickup.

    You can request books, graphic novels, large print books, DVDs and audiobooks on CD. To request ebooks or audio ebooks, please visit CloudLibrary.

    Chandler Public Library focuses on newer, popular materials. We will be likelier to order items with a broad target audience that have been published in the last few years. Items must be available from major vendors. 

    If you are looking for older, academic or specialized books, Interlibrary Loan may be a better option.

    See more at our Collection Management Policy.

  • Holds

    You can place a hold on any item that is checked out or at a different location. You may have up to twenty-five holds at any one time.

    1. Find the book you want.
    2. Click the Place Hold button.
    3. Log in to your account with your library card number or username** and 4-digit PIN.
    4. Choose the library location where you wish to pick up the item.

    Going out of town? You can pause your hold by logging in to your account, then go to the On Hold list and choose Pause hold.

    ** If this is your first time logging in to your account on Bibliocommons, you'll need to create a username. Use your library card number and PIN, then choose your own alpha or alphanumeric username. Going forward, you can use either your username or library card number, with your PIN, to log in.

    No, there is no charge to place a hold.

    You can have 25 items on hold at a time.

    When your hold is ready for pickup, you will be contacted at the email address and/or text messaging number you gave us when you set up your account. If you'd like to change your contact information, please log in, opens a new window to your account.

    You can also view your hold status by logging in to your account, opens a new window or using the Chandler Library app (for iOS, opens a new window or Android, opens a new window). Look for a status of "Held."

    We'll hold your items for seven days. If you don't pick up your item, your hold will be removed and it will go to the next person on the waiting list, or back on the shelf if there is no waiting list.

    You can cancel an item you placed on hold if you don't want it anymore. The process varies depending on the status of the hold.

    Online: Log in to your account or use the Chandler Library app**. Go to your On Hold list, then Cancel Hold.

    If you're in the library: Please bring your hold to the Information Desk and inform staff that you no longer want it. (If you take the item from the holds shelf and put it in the book drop, it will go back on hold for you.)

    There are no fees for canceling or reshelving holds; however, canceling your hold as soon as possible allows us to get items to your fellow library users more quickly. Thank you!

    ** Download the Chandler Library app for Android, opens a new window or iOS, opens a new window.

    No, there is no charge for unclaimed holds. However, if you no longer want the item, you can call us at 480-782-2800 and we will move the item on to the next patron in the holds queue.