Library Card FAQs

• How do I get a library card?

  In-person: Visit one of our four Chandler Library locations and show a photo ID with proof of current address. If your photo ID does not show your current address, please bring a second piece of identification, in print or online, showing your name and current address, such as a check, current bill or statement, voters registration card, postmarked mail, hunting, or fishing license, or any other official document. 

  Online: If you're a Maricopa County resident, you can fill out the form for an ecard. The ecard service will search public records to verify your name and current address.* Ecard users can access online resources, opens a new window including ebooks, opens a new window. If you want to upgrade to a physical card and check out physical books, you may visit one of our four Chandler Library locations and show a photo ID.
  * If the ecard service is unable to verify your name and current address, just visit us in person with a photo ID with proof of current address, and we can get you a card.

  Under 18: If you're age 13 to 17 and you can show a photo ID and proof of current address, you can get a library card. If you don't have an ID and/or proof of address, a parent can show proof of current address for you.
  Under 13: If you're under 13, come in with a parent who can show a photo ID with proof of current address.

  Outside of Maricopa County: If your current address is outside Maricopa County, you can get a library card for a $40.00 annual fee, by showing a photo ID and proof of current address. If you work or go to school in the city of Chandler, the fee will be waived. Please also show proof of Chandler employment or school enrollment such as a school or business ID, school schedule, or pay stub.

  Residents of the Gila River Indian Community in Pinal County that provide photo identification and proof of residency are eligible for a free library card.

  Need help? Call 480-782-2800, email us or visit your favorite library location.

• How many items can I check out, and for how long?

  All items have a checkout period of three weeks except:

  • DVDs – one week
  • Ebooks - two weeks
  • Interlibrary Loan (ILL) materials – checkout determined by ILL Coordinator
  • Equipment for in-house use – two hours

  Checkout limits on material:

  • Total items (except ebooks) – 100 items checked out at any given time, including any DVDs
  • Ebooks – 10 checked out at any given time

• How do I renew my checked out items?

  Eligible items will be automatically renewed up to four times. Books, audiobooks and magazines will be renewed for three weeks. DVDs will be renewed for one week.

  You will receive a renewal message by email and/or text three days before your due date. Please read this message carefully, as it will give you your new due date(s) or indicate if anything could not be renewed.

  What can't be renewed?

  • Items that have a waiting list/another hold
  • Items that have already been renewed the maximum four times
  • Items checked out to a library user's account that will expire prior to the new due date

  If you cannot renew an item, please be mindful of other patrons who may be waiting for the item, and return it as soon as possible. You may then place a hold to get on the waiting list for the item. See the Fees FAQ.

  Items go into lost status automatically when they are 15 days overdue, after the last available renewal (four renewals or less if there is a waiting list). Lost items are charged the item cost plus a $5 processing fee.

• What if my checkouts are late, lost or damaged?

  Chandler Public Library does not charge fines for overdue material. As a courtesy to other users, we do ask that you return material promptly.

  Lost or damaged items will be assessed replacement fees. Items go into lost status automatically when they are 15 days overdue, after the last available renewal (four renewals or less if there is a waiting list).

  You may continue to check out items if you have less than $10.00 in fees on your account. Accounts that have accrued or been billed fees totaling $10.00 or more will have their status listed as blocked and will not be able to borrow any items until they clear the account or bring the total fees below $10.00.

  Accounts with materials overdue for 15 days or longer, and with a total replacement cost for the overdue materials greater than $25.00, may be submitted to a materials recovery service. A charge of $15.00 will be added to each account submitted to the recovery service.

  Fees can be paid at the library with cash, check or credit card. You may also pay online, opens a new window with a credit card.

  Library Fee Schedule

  Lost and Damaged Item Fees

  • Barcode/Spine label/RFID tag removed: $1 per item
  • Missing plastic book jacket: $5.00 per book jacket
  • Missing or damaged CD/DVD case: $5.00 per case
  • Audiobook case: $10 per case
  • Audio/Video disc sleeve: $1 per sleeve
  • Lost or damaged items (not mendable): Item cost plus $5.00 processing fee

  Sorry, we are unable to accept a copy of an item that you purchase to replace one you lost.

  Lost items that are paid for, then found and returned within 30 days of payment, can be refunded less the $5.00 processing fee.

  Service Fees

  • Returned check fee: $25.00
  • Collection agency (materials recovery service): $15.00 per account
  • Library card replacement fee: $2.00 per card
  • Library card, non-Maricopa County residents: $40.00 per year per card
  • Interlibrary loan: $6.00 per item borrowed
  • Copies: $.10 per page
  • Printing, black-and-white: $.10 per page
  • Printing, color: $.25 per page
  • 3D printer filament: $.10 per gram 

• How do I renew my library card?

  Chandler Public Library cards expire on regular schedules.

  If you're an adult in Chandler: Your card will expire every five years.
  If you're under 18 in Chandler: Your card will expire on your 13th birthday (kids) or your 18th birthday (teens).
  If you live outside of Chandler: Your card will expire once a year.

  To renew a library card: Visit any Chandler Library location, opens a new window in person with your photo ID and proof of current address, or contact us, opens a new window.