Interlibrary Loan FAQs

  • General Questions

    There is a $6.00 service fee for each filled ILL request (payable on checkout).

    ILL service is available to any Chandler Library cardholder in good standing, with no outstanding fines or blocks.

    • Bestsellers and books published in the last 12 months.
    • Videos, audiotapes, CDs, DVDs
    • Textbooks and reference books
    • Books from libraries outside of the continental U.S.
    • Books from libraries in Alaska, Hawaii, Puerto Rico or any other U.S. territories, holdings or interests which are not part of the lower 48 states
    • Items for which lending institutions require a charge or service fee

    You will be notified by email or phone when your Interlibrary Loan item arrives. Items to be picked up at the Downtown location are available immediately. Circulation staff at Basha, Hamilton or Sunset will call and let you know when an item has arrived at the branch location. There will be a $6.00 fee for ILL items requested but not picked up. This also includes canceled requests if the item has been shipped.

    Depending on the terms set by the lending library, usually two to three weeks. Interlibrary Loan items cannot be renewed.

    You may have six active Interlibrary Loan requests at one time, including Interlibrary Loan items currently checked out. Six months must elapse before a repeat request for the same item will be accepted.

    The average wait time is two to four weeks.

    If you lose or damage an interlibrary loan item, you will be responsible for paying any charges made by the lending library.

    A $1.00 per day per item overdue fine will be assessed for interlibrary loan materials that are not returned by their due date.

    Try WorldCat, opens a new window to see if any libraries in the area have the item. To use other area libraries, you will have to get a card with them. Most public libraries will allow any Maricopa County resident to get a card. University and college libraries are usually restricted to students but may allow community users to get a card for a fee.