Get a Card .

Get a Card

Get a Library Card

To get a library card in person, adults must provide picture identification that has their name and current local address. If the identification does not have the current address, another form showing the current local address may be used. Acceptable forms include valid Arizona State IDs, checks, current bill or statement, voters registration cards, postmarked mail, hunting or fishing license or any other official document, in print or online, which includes the applicant’s name and current local address.

Library cards are free for residents of Maricopa County, or for nonresidents who work or go to school in the city of Chandler, with an additional ID that verifies the workplace or school. See below for additional information for nonresidents.

Young adults (ages 13-17) can show the same ID as adults. Alternatively, young adults may present a school ID with a current report card or log in to their school's online student account if these show their current address. If a young adult does not have acceptable identification, a parent or legal guardian should be present who can present their own picture ID and proof of current local address.

Children (ages 0-12) must have their application information provided by a parent or guardian who has appropriate identification. All children must be present to obtain a library card.

Library Card FAQs

  • In-person: Visit one of our four Chandler Library locations and show a photo ID with proof of current address. If your photo ID does not show your current address, please bring a second piece of identification, in print or online, showing your name and current address, such as a check, current bill or statement, voters registration card, postmarked mail, hunting, or fishing license, or any other official document.  Online: If you're a Maricopa County resident, you can fill out the form for an ecard. The ecard service will search public records to verify your name and current address.* Ecard users can access online resources, opens a new window including ebooks, opens a new window. If you want to upgrade to a physical card and check out physical books, you may visit one of our four Chandler Library locations and show a photo ID. * If the ecard service is unable to verify your name and current address, just visit us in person with a photo ID with proof of current address, and we can get you a card. Under 18: If you're age 13 to 17 and you can show a photo ID and proof of current address, you can get a library card. If you don't have an ID and/or proof of address, a parent can show proof of current address for you. Under 13: If you're under 13, come in with a parent who can show a photo ID with proof of current address. Outside of Maricopa County: If your current address is outside Maricopa County, you can get a library card for a $40.00 annual fee, by showing a photo ID and proof of current address. If you work or go to school in the city of Chandler, the fee will be waived. Please also show proof of Chandler employment or school enrollment such as a school or business ID, school schedule, or pay stub. Need help? Call 480-782-2800, email us or visit your favorite library location.
  • All items have a checkout period of 3 weeks except:

    • DVDs – 1 week checkout period
    • Interlibrary Loan (ILL) materials – checkout determined by ILL Coordinator
    • Equipment for in-house use – 2 hour checkout period

    Checkout limits on material:

    • Total items (except ebooks) – 100 items checked out at any given time, including any DVDs
    • Ebooks – 10 checked out at any given time
  • Eligible items will be automatically renewed up to four times. Books, audiobooks, and magazines will be renewed for three weeks. DVDs will be renewed for one week.

    You will receive a renewal message by email and/or text three days before your due date. Please read this message carefully, as it will give you your new due date(s) or indicate if anything could not be renewed.

    What can't be renewed?

    • Items that have a waiting list/another hold
    • Items that have already been renewed the maximum four times
    • Items checked out to a library user's account that will expire prior to the new due date

    If you cannot renew an item, please be mindful of other patrons who may be waiting for the item, and return it as soon as possible. You may then place a hold to get on the waiting list for the item. See the Fees FAQ.

  • Chandler Public Library does not charge fines for overdue material. As a courtesy to other users, we do ask that you return material promptly.

    Lost or damaged items will be assessed replacement fees. 

    You may continue to check out items if you have less than $10.00 in fees on your account. Accounts that have accrued or been billed fees totaling $10.00 or more will have their status listed as blocked and will not be able to borrow any items until they clear the account or bring the total fees below $10.00.

    Accounts with materials overdue for 15 days or longer, and with a total replacement cost for the overdue materials greater than $25.00, may be submitted to a materials recovery service. A charge of $15.00 will be added to each account submitted to the recovery service.

    Fees can be paid at the library with cash, check, or credit card. You may also pay online, opens a new window with a credit card.

    Library Fee Schedule

    Lost and Damaged Item Fees

    • Barcode/Spine label/RFID tag removed: $1 per item
    • Missing plastic book jacket: $5.00 per book jacket
    • Missing or damaged CD/DVD case: $5.00 per case
    • Audiobook case: $10 per case
    • Audio/Video disc sleeve: $1 per sleeve
    • Lost or damaged items (not mendable): Item cost plus $5.00 processing fee

    Sorry, we are unable to accept a copy of an item that you purchase to replace one you lost.

    Lost items that are paid for, then found and returned within 30 days of payment, can be refunded less the $5.00 processing fee.

    Service Fees

    • Returned check fee: $25.00
    • Collection agency (materials recovery service): $15.00 per account
    • Library card replacement fee: $2.00 per card
    • Library card, non-Maricopa County residents: $40.00 per year per card
    • Interlibrary loan: $6.00 per item borrowed
    • Copies: $.10 per page
    • Printing, black-and-white: $.10 per page
    • Printing, color: $.25 per page
    • 3D printer filament: $.10 per gram 
  • Chandler Public Library cards expire on regular schedules.

    If you're an adult in Chandler: Your card will expire every five years.
    If you're under 18 in Chandler: Your card will expire on your 13th birthday (kids) or your 18th birthday (teens).
    If you live outside of Chandler: Your card will expire once a year.

    To renew a library card: Visit any Chandler Library location, opens a new window in person with your photo ID and proof of current address, or contact us, opens a new window.

  • Report your card missing as soon as possible. There is a $2.00 charge for library cards that are lost or need to be replaced. There is no charge to replace a stolen card. Picture identification must be presented to replace a library card. 

    Left your card at home? We can look it up, and then you can use the Chandler Library app (Android, opens a new window or iOS, opens a new window) or the Cloud Library app (Android, opens a new window or iOS, opens a new window) to save the number and easily retrieve it!

  • View your account

    You can view your library account by logging in to your account, opens a new window online or using the Chandler Library app. (Download the Chandler Library app for Android, opens a new window or iOS, opens a new window.)

    If this is your first time logging in to your account on Bibliocommons, you'll need to create a username. Use your library card number and PIN, then choose your own alpha or alphanumeric username. Going forward, you can use either your username or library card number, with your PIN, to log in.

    View and manage your cloudLibrary ebooks

    Log in to the cloudLibrary website or the cloudLibrary app.

    Change your contact information

    To change your email address, log in and go to My Settings.

    To change your physical address, please visit the library with a photo ID or contact us, opens a new window. We are not currently able to offer online address changes.

    Change your PIN

    If you remember your PIN, log in and go to My Settings.

    If you do not remember your PIN, please visit the library with a photo ID or contact us, opens a new window.

    Manage Your Account

    Manage your privacy settings. You decide how much or how little you want to share. To set your privacy settings, log in and go to My Settings. Under Privacy, click My Shelves and My Feeds. Your Borrowing and On Hold information is always private. 

    Place a hold with just one click. Skip the step of selecting a library branch every time you place a hold. Set up a preferred location and place holds with just one click. To set up, log in and click My Settings --> Hold and Pickup Location,

    Connect with CPL and a community of readers. See what Chandler Public Library and other readers are reading and recommending. Follow CPL staff, friends and family, bookstagrammers, and other readers to see what they’re enjoying. You can also rate items, post comments and create sharable lists. Lists can be sent via social media, email, or through messaging services.

CPL library card
eCard

What's an eCard?

Chandler Public Library is pleased to offer eCards to our online users. Applicants who are Maricopa County Residents* will use our online registration form and receive an eCard number that allows access to online resources, opens a new window including research resources, ebooks from cloudLibrary** and more. eCard users may upgrade to a full-access card (allowing checkout of physical items from the library) by visiting a library location and presenting a photo ID and proof of current address.

The online eCard application is unable to process non-Maricopa County resident applicants. Please call us at 480-782-2800 to inquire about getting an eCard if you are not a Maricopa County resident.
 ** Please note: cloudLibrary users who originally register with an eCard will have to merge accounts if they upgrade their eCard to a full-access card. To merge accounts, please call us at 480-782-2800.

Place a Hold on a Book

  • You can place a hold on any item that is checked out or at a different location. You may have up to twenty-five holds at any one time.

    • Find the book you want.
    • Click the Place Hold button.
    • Log in to your account with your library card number or username** and 4-digit PIN.
    • Choose the library location where you wish to pick up the item.

    Going out of town? You can pause your hold by logging in to your account, then go to the On Hold list and choose Pause hold.

    ** If this is your first time logging in to your account on Bibliocommons, you'll need to create a username. Use your library card number and PIN, then choose your own alpha or alphanumeric username. Going forward, you can use either your username or library card number, with your PIN, to log in.

  • When your hold is ready for pickup, you will be contacted at the email address and/or text messaging number you gave us when you set up your account. If you'd like to change your contact information, please log in, opens a new window to your account.

    You can also view your hold status by logging in to your account, opens a new window or using the Chandler Library app (for iOS, opens a new window or Android, opens a new window). Look for a status of "Held."

    We'll hold your items for seven days. If you don't pick up your item, your hold will be removed and it will go to the next person on the waiting list, or back on the shelf if there is no waiting list.

  • You can cancel an item you placed on hold if you don't want it anymore. The process varies depending on the status of the hold.

    If the hold has not yet arrived (Active or Pending status): You can log in to your account online, opens a new window or in the Chandler Library app**. Go to your On Hold list, then Cancel Hold.

    If the hold is ready for you (Ready or Held status): You cannot cancel online. Please contact us, opens a new window so staff can remove your hold from the holds shelf.

    If you're in the library: Please bring your hold to the Information Desk and inform staff that you no longer want it. (If you take the item from the holds shelf and put it in the book drop, it will go back on hold for you.)

    There are no fees for canceling or reshelving holds; however, canceling your hold as soon as possible allows us to get items to your fellow library users more quickly. Thank you!

    ** Download the Chandler Library app for Android, opens a new window or iOS, opens a new window.

Find a Book

  • You can find items at all four Chandler libraries by using our catalog. Find the search bar at the top of any page at chandlerlibrary.org. You can search by author, title, subject, or any keyword. Then you can narrow your search results by what's available now at your preferred location, by format, and other filters in the left sidebar. 

    Is the item you want checked out or not at your preferred location? See our Holds FAQs.

    The For Later option allows you to add the title to a list that you can come back and view later. (It does not place the item on hold for you; see the Holds FAQs to learn how to place holds.) You can log in** to your library account to create, view, and share lists, as you would with Goodreads or other social reading platforms.

    ** If this is your first time logging in to your account on Bibliocommons, you'll need to create a username. Use your library card number and PIN, then choose your own alpha or alphanumeric username. Going forward, you can use either your username or library card number, with your PIN, to log in.

  • We have select magazines and newspapers at our four library locations. Search or browse by title in the catalog, opens a new window, or visit our Magazines & Newspapers, opens a new window page to find a full list.

    For even more magazines and newspapers, scholarly journals, or to search for articles by subject, try one of our online resources. You can access these subscription-based products for free using your library card number and PIN. Check out our Magazines & Newspapers, opens a new window page to learn more.

Fines and Fees

  • Chandler Public Library does not charge fines for overdue material. As a courtesy to other users, we do ask that you return material promptly.

    Lost or damaged items will be assessed replacement fees. 

    You may continue to check out items if you have less than $10.00 in fees on your account. Accounts that have accrued or been billed fees totaling $10.00 or more will have their status listed as blocked and will not be able to borrow any items until they clear the account or bring the total fees below $10.00.

    Accounts with materials overdue for 15 days or longer, and with a total replacement cost for the overdue materials greater than $25.00, may be submitted to a materials recovery service. A charge of $15.00 will be added to each account submitted to the recovery service.

    Fees can be paid at the library with cash, check, or credit card. You may also pay online, opens a new window with a credit card.

    Library Fee Schedule

    Lost and Damaged Item Fees

    • Barcode/Spine label/RFID tag removed: $1 per item
    • Missing plastic book jacket: $5.00 per book jacket
    • Missing or damaged CD/DVD case: $5.00 per case
    • Audiobook case: $10 per case
    • Audio/Video disc sleeve: $1 per sleeve
    • Lost or damaged items (not mendable): Item cost plus $5.00 processing fee

    Sorry, we are unable to accept a copy of an item that you purchase to replace one you lost.

    Lost items that are paid for, then found and returned within 30 days of payment, can be refunded less the $5.00 processing fee.

    Service Fees

    • Returned check fee: $25.00
    • Collection agency (materials recovery service): $15.00 per account
    • Library card replacement fee: $2.00 per card
    • Library card, non-Maricopa County residents: $40.00 per year per card
    • Interlibrary loan: $6.00 per item borrowed
    • Copies: $.10 per page
    • Printing, black-and-white: $.10 per page
    • Printing, color: $.25 per page
    • 3D printer filament: $.10 per gram 
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