Logging into the Wireless

Troubleshooting

How to Print

Logging into the Wireless

You can access the Internet through the Chandler Public Library’s wireless network using your library card and PIN numbers.

1.  Turn on your device.  Most devices recognize the “cpl” network and connect automatically.

 

2.  Launch your web browser and go to a website other than the library’s.  (MAC USERS:  Safari may be incompatible.  Try Internet Explorer.)

 

3.  Enter your library card and PIN numbers.

 

4.  Look for the “Login successful” popup window.
When you are finished with your web browsing, click the “Logout” button.

Chandler Public Library offers World Wide Web access, but not all sites are accessible.  Mail servers and websites using non-standard ports may be blocked.

Just as with our wired computers, a network-wide filter is in operation.  Some websites are blocked to facilitate the best use of our Internet connection and allow all patrons to enjoy these services.

Wireless connection to our network requires that you follow our Electronic Resources Policy.

Troubleshooting

If you do not connect to the network
If you connect but cannot access any websites

If you connect and type in your library card and PIN numbers, but get an error message

If you do not have a library card

If you do not connect to the network:  

1.  Check your network settings to see if your device is recognizing the “cpl” network.  If it appears but is not connected, click the connect button.

 

2.  Check to make sure your network connection properties are correct: 

• Connection Type – Access Point

• Wireless Mode – AUTO

• Network Type SSID – leave blank

• Wireless Connection – DHCP

• Obtain an IP address automatically

• Obtain DNS server address automatically

3.  Windows XP users: if you get a "No wireless networks" message:

• Click Start – Control Panel, Administrative Tools, Services.

• Scroll down the list to Wireless Zero Configuration.

• Double-click Wireless Zero Configuration.

• In the Startup type list, click Automatic, then Apply.

• In the Service status area, click Start, then OK.

Older versions of XP do not have proper wireless support; you will need to download Service Pack 2.

If you connect but cannot access any websites:

1.      If you are connecting through a proxy server, disable it.

• In Internet Explorer, go to Tools – Internet Options – Connections – LAN settings.

• Uncheck the "Use a proxy server" option.

 2.      If you have recently used another wireless network, you may need to renew your IP address.

• Go to Start – Run and type "cmd."

• Type "ipconfig" and enter (you should see an IP address other than chandlerlibrary.org).

• Type "ipconfig/release" then "ipconfig/renew."  You should now see chandlerlibrary.org.

3.      If you are using a firewall, try disabling it.

 

4.      If there is another network connection enabled, try disabling it.

 

5.      Try rebooting the computer, which might make it recognize the network.  

If you connect and type in your library card and PIN numbers, but get an error message:  

1.  If you recently used our wireless network, and you did not click the “Logout” button at the end of your session (especially if you have a popup blocker), your library card may not have been released.  See the reference desk for assistance.  

 

2.  For other errors with your card, see the reference desk.  You may be referred to computer support staff.  

If you do not have a library card:

How to Print

We do not have a wireless print server.  To print, you will need to be able to access your print job from one of our computers.  Try one of the following:

• Save your file onto a flash drive 
• Save your file onto a floppy or CD
• Email the file to yourself

Log into one of our computers to access your file.  Ask for help if you don't have a library card.

04/14/2008