Circulation Policy
Checkout Periods and Renewals
Item Limits
Fines and Fees

Membership Policy
City of Chandler Residents
Non-Chandler Residents
Replacing Lost Cards
Membership Renewals
Delinquent, Blocked, and Barred Accounts
Accounts Submitted for Collection Service
Confidentiality of Records

All items check out for 3 weeks except:

• Feature films - 1 week

• Popular Picks - 1 week

• ILL (Inter Library Loan) materials - Decided by ILL (Inter Library Loan) coordinator

• Other items as decided by library staff.

All items may be renewed 2 times except:

• If a hold has been placed on the item

• If the item has already been renewed 2 times

• ILL (Inter Library Loan) materials - May not be renewed

• Other items as decided by library staff

Renewals may be done in person, by phone, or by the user accessing their account electronically (from off-site) via computer. Instructions for renewing materials are here.

In general, there is no restriction on the number of items that may be checked out at a given time. However, library staff may set limits on specific types of items, such as those in high demand, in order to ensure maximum use and availability of those materials.

Membership Policy

Eligibility Requirements 

City of Chandler Residents

When applying for a Chandler Public Library card, an applicant must show proof that he/she lives, works, or attends school in Chandler or resides in Maricopa County.

Adults (Age 18 and over)

Adults must provide picture identification that has his/her name and current local address. If the identification does not have the current address, another form showing the current local address may be used. Acceptable forms include valid Arizona State IDs, checks, voters registration cards, postmarked mail, hunting or fishing license or any other official document which includes the applicant's name and current local address.

Young Adults (ages 13-17) can show the same ID as adults. Alternatively, young adults may present one of the following, provided name and address are included in the documentation: current school photo ID or current report or program card. If the young adult does not have acceptable identification he/she may obtain a card by having a parent or legal guardian complete the application and present the requested information above.

Children (Age 12 and under)

Children (ages 0-12) must have their application completed and signed by a parent or guardian who has presented the requested information above.

Non Chandler Residents living within Maricopa County and all residents of the Gila River Indian Community who live in Pinal County may also obtain a library card, free of charge, following the same criteria as above.

Non Maricopa County residents who work or go to school in Chandler may obtain a library card free of charge by showing the appropriate identification as listed above along with proof that they do work or go to school in Chandler. Appropriate proof includes school or business ID, school schedule, or pay stub.

Non Maricopa County residents who do not work or go to school in Chandler may obtain a library card for the fee of $40.00 per year per card and the requested information as listed above.

Visitors from out-of-state are welcome to use the Library's resources on-site, many of which do not require the issuance of a library card. If computer access is requested, a librarian can issue a guest pass to use the computer.

Individuals who cannot provide the necessary information to obtain a full-access library card may receive a computer only card valid for one year. This card can be used at all Chandler Public Library locations for computer access only. No materials can be checked out using this card. An address must still be provided.

Special Notes regarding Youth Borrowers

The Chandler Public Library makes a broad selection of library materials and information available for everyone, including children and teenagers. We have special areas for children and teens with materials that appeal to various ages and subjects. While our collection has thousands of items families want, like and need; it also may have materials that some parents may find offensive to them or inappropriate for their children. Decisions about what materials are suitable for your children are left to you as parents and guardians - the people who know them best. It is the right and responsibility of parents to guide their own family's library use while allowing other parents to do the same. Parents should discuss rules regarding library use with their children.

A parent or legal guardian may request suspension of computer access or checkout privileges for their dependent minor child. To do so, it is necessary for the parent or legal guardian to visit the library with their child to meet with a reference librarian. Only requests for full suspension of computer access and checkout privileges can be considered.

There is a $2.00 charge for library cards that are lost or damaged beyond use. There is no charge to replace a stolen card. Picture identification must be presented to replace a library card. Staff may look up a card twice as a courtesy to a patron. Cards must be presented or replaced on the third look-up.

Adult resident memberships remain valid until there is a two-year period of inactivity. Child resident memberships expire the year the child turns 13 years of age or until there is a two-year period of inactivity. Young Adult (YA) resident memberships expire during the year the young adult turns 18 years of age or until there is a two-year period of inactivity. Nonresident memberships renew annually.

Accounts which have accrued or been billed fines or fees up to a total of $9.99 will have their status listed as delinquent. Library users may still borrow items if their status is delinquent.

Accounts which have accrued or been billed fines or fees totaling $10.00 or more will have their status listed as blocked. The user must either clear the account or bring the total fines and fees below $10.00 before being allowed to borrow any items.

Accounts may sometimes have their status changed to barred. This status change is placed by staff for any number of reasons including, but not limited to, address verification, reported lost or stolen card, or account discrepancy. The user must clear up the problem before borrowing privileges are reinstated.

Accounts Submitted for Collection Service

Borrowers with materials overdue for 45 days or longer, and with a total replacement cost for the overdue materials of $25.00 or more, may be submitted to a materials recovery service. Costs, fines and fees will be assessed based on Section II-2. Accounts not paid in full after materials recovery service is complete may be submitted to credit reporting agencies. No accounts for minors will be submitted to credit reporting agencies.

Confidentiality of Records

Chandler Public Library complies with the privacy of user records according to ARS 41-1354.