Interlibrary Loan

What is Interlibrary Loan (ILL)?
ILL is a service that allows library members to obtain books, articles, and microfilm not owned by the Chandler system.

Please note:
The Chandler Public Library System will charge a $6.00 service fee for each filled Interlibrary Loan request. This fee will be charged to the customer's library account when the item is received from the lending library and processed for checkout. The charge will partially cover supplies, shipping and handling, and staff costs. This fee is nonrefundable .

To get started:
Search OCLC Worldcat, a worldwide catalog with nearly 100 million items.

Who can use ILL?
ILL service is available to any library-card-holder in good standing. That is, the card is not blocked by fines, overdue materials, or incorrect address.

What is not available through ILL?
· Bestsellers and books published in the last 12 months. For these items, try our Suggest a Purchase form instead of requesting an interlibrary loan.
· Videos, audiotapes, CDs, DVDs
· Textbooks and reference books
· Books from libraries outside of the continental U.S.
· Books from libraries in Alaska, Hawaii, Puerto Rico, or any other U.S. territories, holdings or interests which are not part of the lower 48 states
· Items for which lending institutions require a charge or service fee
All requests are subject to review by staff.

How much can I request?
You may have 6 active requests at one time, including items currently checked out. Six months must elapse before a repeat request for the same item will be accepted.

How long can I keep the material?
Usually up to 3 weeks, with no renewals. There will be a $1 fee for ILL items requested but not picked up. This also includes cancelled requests if the item has been shipped.

Will I be notified when my materials arrive?
You will be notified by email or phone when your item arrives. Items to be picked up at the Downtown location are available immediately. Circulation staff at Basha, Hamilton, or Sunset will call and let you know when an item has arrived at the branch location.

How do I place the borrowing request?
Search for the item in WorldCat. When you've located the item, click on the title, scroll down then click the text that reads

"Borrow this item from another library (Interlibrary Loan) "

What if I can't wait for an Interlibrary loan?
Try WorldCat's free version to see if any libraries in the area have the item. To use other area libraries, you will have to get a card with them. Most public libraries will allow any Maricopa County resident to get a card. University and college libraries are usually restricted to students, but may allow community users to get a card for a fee. See our Library Catalogs page for links to area libraries' websites.